A Model for Enterprise Resource Planning Systems in the Higher Education Sector

Abstract

Enterprise resource planning (ERP) systems are complex systems that face a high probability of failure, which require careful development by university management. This study aims at exploring the application of ERP implementation life cycle processes in the context of the higher education sector (HEIs). The study employed a multiple case study approach and semi-structured interviews with a number of information system managers, and other professional services managers across three HEIs from Jordan. Results indicate that ERP implementation life cycle consists of three phases and eight stages. Updating six stages identified in previous research, this study suggests two additional major stages, namely “testing” and “go live.” The proposed model in this study can be used by senior management, technical, and academics as clear guidelines while adopting and implementing ERP in the HEIs. Little is known of the application of ERP implementation life cycle processes in the context of HEIs. The study makes a unique contribution in two facets: first, its application to the HEIs with its specific features in comparison to business sector; and second, the study suggests two additional major stages to the traditional phases model for ERP.