Internet Based Collaboration Tools

Abstract

This structured literature review examines the digital tools used to facilitate distance collaboration and the available research relative to the use of those tools. The purpose of this paper was to contribute to a better understanding of Internet based professional collaboration tools, their features and benefits, and best research based professional practices. The authors examined 33 refereed or peer reviewed articles published from 2002 to 2015 that addressed the use of Web-based digital tools to support professional collaboration. Authors who are considered experts in the areas of virtual communities, digital collaboration, social psychology and technology and who publish in other forms were also included in the paper. In addition to providing a definition, a description and available research for each tool type, the Fit-Viability Model () is presented as part of this paper to guide digital collaborators in digital tool selection. The review and synthesis of the literature suggest an emerging need for a range of knowledge of Internet-based professional collaboration tools. Important elements of this knowledge include an understanding of the types of tools available and their features, limitations, and use. These insights empower digital collaborators with the ability to choose an appropriate and efficient tool for the collaborative project.