Investigating the Impact of Outsourcing on IT Flexibility

Author:

Tarenskeen Deborah1ORCID,van de Wetering Rogier2,Bakker René3,Brinkkemper Sjaak1ORCID

Affiliation:

1. Utrecht University, The Netherlands

2. Open University, The Netherlands

3. HAN University of Applied Sciences, The Netherlands

Abstract

Modern healthcare organizations try to leverage their IT infrastructures to enhance the efficiency of processes and the quality of patient services. The flexibility of the IT infrastructure is a critical factor in the process of establishing strategic and operational value. The authors examine how applied principles of Conceptual Independence (CI) in information systems (IS) influence the flexibility of IT infrastructures. Furthermore, it is presumed that IT outsourcing plays a role in IT flexibility. The second question asks whether IT outsourcing configurations change when CI has been applied or not. Quantitative and qualitative data have been collected in 9 mental healthcare organizations. Findings – based on integration of the data with a mixed-method approach - suggest that the healthcare organizations that apply the principles of CI are better equipped to adapt their IT infrastructure to changing demands, requests and needs. Likewise, results suggest that they have changed the government of IT outsourcing thereby increasing IT flexibility even further.

Publisher

IGI Global

Subject

Information Systems and Management,Information Systems,Medicine (miscellaneous)

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5. Thinking About Measures and Measurement in Positivist Research: A Proposal for Refocusing on Fundamentals

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