The QUAIL Framework

Abstract

Successful transfer and sharing of knowledge rely mainly on social attitudes, behaviours and networks, rather than ICT-based networks. The availability of Information and Communication Technologies (ICTs) facilitates the management of projects in general. ICTs are central to both managing Information Literacy projects and providing access to learning resources and opportunities for collaborative learning. In this paper, we propose a framework for quality management of information literacy projects. Learning from the field of Information Systems Quality Management the proposed framework encompasses Deming's PDCA (Plan, Do, Check, Act) Cycle and Kitchenham's Process Improvement model. From the Information Literacy field the SCONUL model provide the dimension of standardisation. The framework is customisable to prioritise aspects based on the likelihood, proximity and impact of risks. The success of Information Literacy programmes and projects depends on the availability and use of ICTs and in this paper we argue how the Information Literacy Project success can be enhanced by using our framework.