Benefits of Different Types of Enterprise Modeling Initiatives in ICT-Enabled Process Change

Abstract

The paper reports a study that investigates the use of enterprise modeling empirically in eight combined process change and information technology initiatives. The paper targets a need in academia and industry for knowing more about enterprise modeling in practice. The authors identify five different types of modeling initiatives by analyzing how each case combines the use of ICT, the main focus of process change, and the objectives of modeling. They identify and compare the reported benefits of enterprise modeling in each type of initiative. The authors conclude that to be able to give a qualified answer to executive management on the potential benefits of an enterprise modeling initiative, it is beneficial to identify the type of initiative in question.