Exploring the Business Process Agility Issue

Abstract

Business process agility has drawn the attention of numerous researchers. Whilst this research activity constitutes a useful contribution towards the attainment of business process agility, most of them focus on agility during execution phase. Therefore, although business process design is an equally important phase of the business process lifecycle the exploration of agility from the designer’s perspective has not been given the attention it deserves. In this paper, the authors discuss their point of view regarding business process agility, as it was shaped during a case study concerning medical processes. Through this study, they identified important requirements for the attainment of business process agility, which were subsequently combined into a holistic picture constituting a comprehensive suggestion for the practical realization of business process agility. The objective of this paper is to contribute to a deeper understanding of business process agility and ultimately to its practical realization through the proposed holistic solution.