Factors that Influence the Acceptance of Internet of Things Services by Customers of Telecommunication Companies in Jordan

Author:

Al-Momani Adai Mohammad1,Mahmoud Moamin A1,Ahmad Mohd Sharifuddin2

Affiliation:

1. College of Computer Science and IT, Universiti Tenaga Nasional, Kajang, Malaysia

2. College of Information Technology, Universiti Tenaga Nasional, Kajang, Malaysia

Abstract

This article describes how the Internet of Things (IoT) is a new paradigm shift in information technology (IT). The IoT manifests the phenomenon of ubiquitous computing when objects or ‘things' are connected to the Internet providing automated services related to the things. However, few studies investigated the acceptance of these services by customers. Consequently, the purpose of this article is to investigate the factors that affect the acceptance and use of the IoT services by customers of telecommunication companies in Jordan. A total of 176 respondents participate in this study and the collected data is analyzed using SPSS. The findings indicate that behavioral intention significantly affects the use behavior of IoT services. In addition, IT knowledge is the most important factor that affects the behavioral intention followed by other factors.

Publisher

IGI Global

Subject

Strategy and Management,Computer Science Applications,Human-Computer Interaction

Reference40 articles.

1. Acquity Group. (2014). The Internet of Things: the continuation of the internet.

2. Modeling the adoption of internet of things services: A conceptual framework.;A. M.Al-Momani;IJAR,2016

3. Alolayan, B. (2014). Do I Really Have to Accept Smart Fridges? An empirical study. In ACHI 2014 : The Seventh International Conference of Advances in Computer-Human Interactions (pp. 186-191).

4. Alomari, M. K., Sandhu, K., & Woods, P. (2009, November). E-government adoption in the Hashemite Kingdom of Jordan: factors from social perspectives. In Proceedings of the International Conference for Internet Technology and Secured Transactions ICITST ’09. IEEE.

5. Arab Advisor Group. (2015). Internet of Things “IoT” services in the Arab World. Retrieved March 8, 2016 from http://www.arabadvisors.com/reports/item/15542

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