An Investigation on Faulty Renovation Practice in Hotel Facility Management: Adıyaman Grand Isias Hotel (GIO) Example

Abstract

The facility management approach in hotels differs between organizations. Different issues need to be taken into account in the design, construction, operation and renovation of tourism accommodation facilities. As a result of the earthquake disaster that took place on February 6, 2023, it was seen how unprepared we were in terms of safe buildings. The loss of life at GIO in Adıyaman, which initially creates the perception that it is new to its customers, prioritizes drawing attention to this issue in terms of hotels. The aim of the study is to make suggestions to the project management process of medium-sized hotels that need renovation and are mostly operated by the owners, and to raise awareness in determining their priorities. The method of the study is case study. Within this study, the significance of renovation as a hotel facility management tool will be discussed through literature research, and the improper practices at GIO will be examined by conducting a case study. Information was obtained through the hotel's web page, by scanning the news published on the internet and by examining the report prepared by the academicians who were assigned as experts in the case process. The fact that the building's license projects could not be accessed and the business owner could not be contacted limited the case study. It has been suggested that facility management expertise should be used in the renovation management of medium-sized hotels, which are mostly managed by the owners.