1. Impact of patient communication problems on the risk of preventable adverse events in the acute care settings;Bartlett G. R.;Canadian Medical Association Journal,2008
2. The Joint Commission (2009). About Hospitals Language and Culture: A Snapshot of the Nation. Retrieved Oct. 20 2010 from http://www.jointcommission.org/assets/1/6/hlc_paper.pdf [PDF].
3. The Joint Commission (2010a). Advancing Effective Communication Cultural Competence and Patient- and Family-Centered Care: A Roadmap for Hospitals. Oakbrook Terrace IL: Author. Retrieved Oct. 20 2010 from http://www.jointcommission.org/Advancing_Effective_Communication_Cultural_Competence_and_Patient_and_Family_Centered_Care/.