Automated Machines Designed to Interface with the Extremely Resistant Population

Abstract

Automated machines facing the general public's daily life (i.e., ATMs) have become common elements of environments. Even with the continued growth, some institutions still find it difficult to get more than half of their customers to use the machine regularly. This paper presents an optimized interface for an automated teller machine designed to attract even the extremely resistant user. To accomplish this task, information was gathered from non ATM users in addition to the regular customers of such machines. Several existing machines were critiqued based on the needs of non ATM users in addition to the generally accepted human factors criteria. Design solutions were generated for all desirable elements, such as input and output devices characteristics, aesthetics, etc. Designed were tested using the method of pair-comparison, the chosen ATM design is believed to enhance ease of use, accessibility, and overall productivity of such units for virtually the entire spectrum of ATM users.