Turismo e gestão do conhecimento: uma revisão integrativa da literatura

Abstract

Knowledge Management (KM) is seen as a strategy to create competitive advantage. Therefore, the objective of this research is to understand the application of KM in tourism. The guidelines of the PRIS‑ MA recommendation (Preferred Reporting Items for Systematic Reviews and Meta‑Analyses) were followed for the development of an integrative literature review, using the Scopus and Web of Science databases thus allowing for the review to be transparent and possible to be reproduced. Briefly, the checklist items and a flowchart for selecting articles, both from PRISMA, substantiated the form and content of the review, the process of selecting the articles, and the central design for the information extracted and enabling the data analysis. A sample of 376 articles was obtained, of which 107 met the seven eligibility criteria. In this process of systematic search and sorting of articles, the bibliographic manager EndNote was used, and for each article there was analysis by at least two researchers. The highlighted results were: (1) tourism lags behind other economic sectors in its use of KM; (2) the majority of researchers are located in Europe; (3) the most popular magazines for publication are from the tourism area itself; (4) most research used empirical methods, with a tendency towards the quantitative approach; (5) the emphasis is on knowledge sharing and transfer processes; (6) emphasis on tacit knowledge, given the complexity of its management.