Information Technology Service Management System

Abstract

ITSM (Information Technology Service Management System) is a Cloud-Based Web App that is designed to handle the workflow of various IT projects that are undertaken in an organization. The workflow includes the commencement of the idea of the project from the Business Department to the Central Technical Surveillance Department, which monitors the entire workflow, and the IT Department which handles the development of the project. There are various stages from the Initialization of the project, Documentation, and Validation. The Validation stages are divides into various sub-stages where the idea is presented to each department for assessment and for providing a rough estimation of the cost that would be incurred while working on the project. The members of various Departments may hold meetings to discuss and to infer upon the changes or modifications that are necessary to incorporate in the project. The goal of Web App is to serve as a platform where the information can be stored, and shared centrally, to ensure a smooth workflow.