Revolutionizing the Dining Experience: Exploring Digital Innovations in Food Ordering for Enhanced Customer Satisfaction

Author:

Claudine Sykimte 1

Affiliation:

1. College of Technology, Surigao del Norte State University, Surigao City, Philippines

Abstract

This research paper delves into the transformative potential of digital innovations in the realm of food ordering, focusing on their profound impact on customer satisfaction and the broader dining experience. By investigating the adoption of advanced technological platforms and their integration into traditional restaurant operations, this study uncovers the multifaceted benefits of digital food ordering systems. Through an analysis of existing literature, case studies, and a comprehensive exploration of implementation guidelines, this paper underscores how digitalization not only enhances customer convenience and accessibility but also offers opportunities for improved order accuracy, data-driven insights, and revenue generation. By navigating challenges such as technological adoption barriers and privacy concerns, this research contributes to a comprehensive understanding of the present and future landscapes of digital gastronomy.

Publisher

Naksh Solutions

Subject

General Medicine

Reference32 articles.

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5. Liao, S., Shao, Y. P., Wang, H., & Chen, A. (2019). The Impact of AI on Customer Engagement: Evidence from Chatbot Services. Information & Management, 56(8), 103168.

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