Examination of cybersecurity in open and distance learning within the scope of technical support services

Abstract

Open and distance learning (ODL) activities aim to meet the expectations and needs of different individuals, societies, and systems by ensuring the continuation of learning with a lifelong learning philosophy and an egalitarian policy for everyone, regardless of time and place. Support services, which address the differentiated expectations and needs in all learning-related activities, serve the learning processes and the various stakeholders involved. Therefore, technical support services are included in support activities that require the use of technology as a tool, mediator, or technique in learning processes. In this study, ODL systems that are situated in digital space are examined within the scope of technical support services in line with the threats and dangers of the developing and expanding digital space. The aim is to create a technical support service model based on Herbert Simon's Bounded Rationality Theory and Otto Peters' Industrialization Theory, to ensure cybersecurity in ODL systems. In this study, which adopted a case study as one of the qualitative research methods, documents in the literature were examined first. Considering the literature, the opinions of eight field experts were gathered by ten interview questions. After the semi-structured interviews were transcribed, the data obtained were divided into codes and themes through thematic analysis. The findings stressed the importance of institutional culture, distribution of tasks and responsibilities, administrative support, institutional awareness, cybersecurity training, and the use of different technologies to ensure cybersecurity in ODL systems. Additionally, the experts emphasized a common view that smart systems should be used in the provision and maintenance of cybersecurity.