Enhancing Effective Verbal Communication Between Radiologic Technologists and Patients: Assessing the Impact of Service Delivery in Hospitals of Dhaka City

Abstract

Objective: Effective communication is crucial in the field of radiography as it holds significant importance in the practice. Radiologic technologists need to possess an understanding of both the physical and emotional requirements of patients. This understanding can be attained through proficient communication skills. Methodology: A qualitative research study was conducted in nearly fifteen private hospitals in Dhaka City in Bangladesh and 61 radiological technologists and 111 patients responds to this study. Result: The most important thing is, radiological technologist data showed there were 40 (65.6%) radiological technologists using protective shields for patients when taking radiographic exams and likewise Patients data showed there were 65 (58.6%) patients said that the radiological technologists were not using protective shields when taking radiographic exam. This is a contradictory issue of each other. It is due to a lack of awareness among professionals and patients and also due to a lack of supervision of the concerned authority. Conclusion: The study aimed to assess the extent of verbal communication occurring between radiological technologists and patients. It also sought to recognize the significance of patient care, ensuring patient safety, and determining priorities within diagnostic radiology departments.