Support Efficiency for Remote Multiple Mini Medical and Dental Recruitment and Selection Interviews for NHS Nationwide

Abstract

The paper explores the implementation and evaluation of the Video Interviewing and Digital Scoring System (VIDS) for Multiple Mini Interviews (MMIs) by NHS England/Medical Dental Recruitment and Selection (NHSE/MDRS). The study primarily focuses on the support provided during the pilot stage in late 2022, and interviews held from January to May 2023. Despite initial technical challenges and the need for ample support, the user satisfaction was beyond expectation at 86.7%. The system allowed participants to join their interviews remotely, significantly reducing physical resources, travel, and related expenses. On the flip side, it necessitated additional staffing and technical support for first-time users. Feedback collected over the pilot period indicated areas for further improvement. The paper concludes that overall, one administrator can manage 57 interviews per day for each Medical or Dental specialty with the need for one technical person per specialty managing 24/7 support.