TQM/ISO at Russian enterprises

Abstract

Abstract In the conditions of aggravating global competition for commodity markets in Russia, the problem of forming and implementing a development strategy for domestic enterprises becomes urgent. To maintain its position in global competition, the development strategy of Russian enterprises should focus on improving the quality of products and services, which implies the use of modern methods and approaches combining the accumulated global experience. Russian enterprises are faced with the need to solve simultaneously a set of problems related to ensuring sustainable consumer demand for domestic products, technical and environmental safety of production, meeting the requirements of national product standards. The article reveals the relevance of the problem of creating and implementing quality management systems in Russian enterprises, indicating the reasons for the insufficient use of TQM/ISO. The research methodology is based on a retrospective analysis of historical stages of the evolution of product quality assurance and the prevailing basic concepts of TQM. The evolution of basic principles of TQM in ISO 9001, QS 9000, in VDA 6.3 and target directions of the optimal interaction of all business processes in an enterprise are shown. As a result of the study, along with the reasons for the certification process complexity of the quality management system at Russian enterprises, a strategic need to implement the TQM / ISO policy at Russian enterprises is identified. QSM implemented in a Russian enterprise, in accordance with TQM philosophy and ISO 9001 regulations should be aimed at meeting the requirements of the interested parties - the consumer and the manufacturer. QMS optimally distributes the duties, powers and responsibilities of personnel who manage, execute and carry out inspections of activities that affect the risks associated with the operation of the organization, its equipment and processes