Author:
Tcukanova Olga,Torosyan Elena,Konstantinova (Shekhovtsova) Ekaterina,Pakhomova Marya
Abstract
Abstract
The article reviews the methods of end-to-end automation of business processes and the basic architecture of telecom operator systems. Nowadays, the main goal of any telecom operator is to minimize manual operations at all stages of the company’s operations: from receiving the order for the service to its full activation. However, today any telecom operator already has the necessary infrastructure to carry out its activities. This leads to two possible automation methods: sequential updating of existing system or full “end-to-end” automation. The authors analyze the basic modules of the telecom operator’s system and conclude that it is a complex multi-module system. The authors compare the automation methods and justify that full “end-to-end” automation the most profitable automation method in case the telecom operator has decided to completely upgrade all modules of the system.
Reference20 articles.
1. Automation and management control in dynamic environments: Managing organisational flexibility and energy efficiency in service sectors;Brown;The British Accounting Review,2019
2. A Review on Outsourcing with a Special Reference to Telecom Operations;Sunil Patila;Procedía-Social and Behavioral Sciences,2014
3. Restructuring diversified telecom operators;Ulset;Telecommunications Policy,2007
4. Automation Systems as Tool to Improve the Resilience from Energy Behavior Approach;Osma;Procedia Engineering,2013
5. The content and process of automation strategies;Safstena;International Journal of Production Economics,2007