Analysis on acquisition of Philippine Civil Registry Documents and inclination towards paperless e-government

Abstract

Abstract In the Philippines, the Civil Registry Documents (CRD) acquired from Philippine Statistics Authority (PSA) such as Birth Certificate, Marriage Certificate, Certificate of No Marriage and Death Certificate are being used as one of the requirements in different transactions in academics, government, travel, employment, religious matters and other transactions (e.g. proof of identification, Title/Career advancement, etc.). The current acquisition ways of these Civil Registry Documents are through online, PSA Office, Travel Agency/Courier Company and Satellite/Mobile PSA Office. In this study, the different acquisition ways of Civil Registry Documents are analyzed through service blueprint. Furthermore, a survey was conducted to determine the satisfaction rate and preferences of the CRD acquirers and was analyzed through crosstabulations. With the help of the analyzed Service Blueprints, the possible problems that arises on each process of acquisition were identified. This paper proposed an instant, electronic (involves bar coding/QR code/Reference number), paperless and less time-consuming substitute to the existing ways of acquiring Civil Registry Documents.