Author:
Novikov A N,Eremin S V,Shevtsova A G,Lomakin D O,Kulev A V
Abstract
Abstract
The system of quality indicators used for public transportation is proposed by the authors. Additionally, the paper considers the necessity to develop an assessment ratio, which defines a competitiveness level among enterprises. To assess the activities of a transport operator, the authors proposed to apply a four-level system that will assess the quality of transportation: the level of service may be “excellent”, “good”, “satisfactory” and “unacceptable”.