Identification and analysis of risks of digitalization in the field of transport services

Abstract

Abstract The article analyzes the current state of the transport service sector of the Russian Federation and shows that it occupies a dominant place in the structure of GDP, and more than half of the able-bodied population of the Russian Federation are employed in the transport service sector. Based on the analysis of the internal and external environment of the transport service enterprise, the influence of the digital transformation of business processes on the enterprise as a whole is investigated. Methods for identifying and analyzing risks are proposed, these methods are considered on the example of a transport service company. The identification process was carried out using the method of SWOT analysis, which showed that the strength of the enterprise is automation and high technology, and the main risk is the risk of revenue shortfall, which is associated with factors such as failures in the work of information technology, low efficiency of online marketing, failures in reservation system, imperfection of personnel selection and assessment information programs. The study showed that a transport service company is exposed to risks with a high probability and a significant amount of damage; such risks require preventive measures to eliminate them. The proposed methods for identifying and analyzing the risks of digital transformation will be useful to senior management of transport service enterprises.