Information system planning process design based on clause 8 iso 20000-1:2018 using sysml language

Abstract

Abstract information systems have become inseparable from current products and services. Improving information systems will add value to the quality of products and services. Some references can be used to produce a good information system. One reference that can be used is ISO 20000-1: 2018. Because of the new standards, there are not many studies that guide the implementation. This paper aims to contribute in providing references for application in aspects of information system planning based on clause 8 ISO 20000-1: 2018. The modelling process uses SysML modelling language. We find the guidance to implementation of this standard and the example of Model Based System Engineering using Block Definition Diagram.