Virtual collaboration strategic planning process using balanced scorecard and critical success factors

Abstract

Abstract The role of systems and information technology in the enterprise is to supporting operational business processes, decisions making process and implementing strategies for competitive advantage. The information system strategic planning processes required to align between business strategy and information system strategy. This research focuses on virtual collaboration that aims to harmonize business strategies and information systems strategies, especially in determining the implementation hierarchy of the proposed system up to the implementation roadmap. The method used to align business strategy and information system strategy is a combination of the balanced scorecard and critical success factors. The list of information system requirements generated continued as an implementation roadmap and then a multi-criteria decision support system with the fuzzy-ahp algorithm used to help the shortlist process. This result can be an alternative in the preparation of a collaborative implementation roadmap, taking into account the weighting of participants according to their respective perspectives. The next development of this research is building a complete virtual collaborative model in information systems strategic planning.