The growth of reliance towards courier services through e-business verified during COVID-19: Malaysia

Abstract

Abstract Background: E-business firms’ dependence on courier companies was a satisfactory. It was found that with organizations that had supply chains, inter-firm dependence not only had a positive effect on their financial performance, but the development of technology or e-business systems development is also improved. This occurred because the pressure from their partners’ technologies made other partners feel the need to improve the technologies of their business. We realized that managing knowledge and creativity provided many benefits when it was combined with advanced technology especially in the Pandemic of COVID-19. Method/Analysis: This study use a qualitative and quantitative method such as interview and observation (qualitative) to verify of questionnaires (quantitative) by experts in the field of logistics especially in courier firms and e-business companies. Then for analyzing data we use SMART-PLS. Findings: This study proves that inter-firm dependence between courier companies and e-business firms are significant as well as they were able to contribute to new services developed especially for a crucial situation such as COVID-19. The COVID-19 pandemic is speeding up the trend towards digital. Small and medium-sized companies are also able to improve relationships with established customers while developing and leveraging new partnerships, especially with their logistics partners, by being active digitally. Application: In conclusion, it could help to recognize the current management and capacity levels, as well as the role of courier services and e-business performance. Thus, it could help both of them to renew their views of inter-company dependence management effects as well as to enhance their organizational practices, and that they’ll survive the market.