Successful Factors Determining the user behaviour in information system

Abstract

Abstract The aim of this research is to investigation and explore the factors that drive the e-governance implementation and affect the government performance further because the government-citizen relationship in Syria. In this respect it is important to embrace the e-governance system to decide how effective it can be. There is also query if the previously established IS recognition frameworks can be used to determine the acceptance by Syrian citizens of the e-governance system. The survey issued a total of 600 questionnaires to the citizens of Syria. The research obtained approximately 385 responses, indicating a return rate of 62.83%. In the analysis of the results, Structural equation model (SEM) was used with AMOS version 21.0 to analyse the data. The findings indicate that five core determinants, namely, performance expectancy, effort expectancy, system flexibility, Citizens-Centricity, and facilitating conditions significantly influenced user intention to use E-governance system.