The Implementation of Delivery Order Online as an Effort of Operational Efficiency

Abstract

Abstract The development of the world of technology is now rapidly entering various fields. Information Technology (IT) has become a major factor and is widespread in various sectors. Information Technology (IT) is a driver of utilization in all aspects so that more and more companies are trying to improve their business, especially in the field of goods transportation services that are closely related to information technology (IT). However, some companies still carry out their business activities manually, as in handling Delivery Orders (DO). This causes high operational costs for the company. The DO Online system is present to facilitate companies in handling Delivery Order documents in import activities. After implementing DO Online, the transfer of documents becomes faster, the process of dispensing goods at the terminal becomes faster, in terms of security because it is easily monitored by the company and can minimize errors that arise in processing Delivery Order data, this can play a role in the company’s operational efficiency. This research was conducted using a qualitative approach because it will explain clearly and deeply the activities that have been carried out. In this study, we will discuss the implementation of Delivery Order Online as an effort for the operational efficiency of the company. The answers to this paper are obtained by analyzing data from Freight Forwarding companies and terminal companies for loading and unloading goods that have implemented an Online Delivery Order system. The results of this study are expected to be a consideration for implementing import activities.