Continuance intention to use e-campus: The role of service quality in Malaysian higher education context

Abstract

Abstract This article examines the role of service quality on continuance intention to use e-campus among private higher education students. This research uses only one predictor taken out from well-established information system success model, namely, ‘De Lone & Mclean Success Model. A quantitative research method is used and paper-and-pencil self-administered questionnaire survey as method of data collection. Data was analysed using simple linear regression analysis. The results indicate that service quality were positively related to continuance intention to use e-campus explaining a total of 24.2% variance. This paper provides an extension of service quality in the post adoption stage at private higher learning context. Implications for service provider are highlighted.