Exploring the role of technology infrastructure capability and intrapreneurship to influence higher education institutions’ performance

Abstract

Abstract The dawn of Fourth Industrial Revolution (4IR) has shifted the landscape of private higher education industry in Malaysia. It becomes more liberalized and competitive, raising the issue of sustainability among the private higher education institutions (PHEIs). Working within the theory of resource-based view (RBV), PHEIs need to develop their technology infrastructure capability and intrapreneurial skills among their academicians to enhance performance. The purpose of this paper is to develop a better understanding on the claim that technology influences organizational performance, and to investigate the mediating role of intrapreneurship in higher education industry. Data are collected from 261 respondents from 19 PHEIs in Malaysia and analyzed using SmartPLS 3.0. The result reveals that technology infrastructure capability have significant impact on PHEIs’ performance, and that intrapreneurship mediates the relationship between both variables. This paper also provides valuable insights for PHEIs to focus on enhancing technological infrastructure capability and developing intrapreneurial skills among their academicians. Furthermore, this paper adds value to by addressing multiple predictors in contributing to PHEIs’ performance.