An Analysis and Measurement of Website Quality Using WebQual 4.0 and Importance Performance Analysis (IPA) Method (A Case Study of Kemiriamba Village Brebes)

Abstract

Abstract Based on the Law of the Republic of Indonesia number 6/2016 regarding villages, it is said that regional governments are obliged to develop village information systems in implementing e-government towards good governance. In Indonesia, e-government continues to increase in number, but it is not accompanied by quality, including the Kemiriamba Village website. This study was aimed to measure the quality of the Kemiriamba Village website using the Webqual 4.0 method and Importance Performance Analysis (IPA) with 4 (four) instruments, namely Usability Quality, Information Quality, Service Interaction Quality and Visual Quality. This study is descriptive with a quantitative approach. The questionnaire data were 132 and were processed with SPSS software. The results of the analysis and measurement stated that the suitability level of the Kemiriamba Village website was 96.63%, and the average value of the gap was negative, which was -0.11, which meant that the performance level of the Kemiriamba Village website still did not meet user satisfaction and expectations, especially in Service Interaction Quality. The main priority that needs to be corrected and improved immediately is the website attribute; it should have a good reputation. Moreover, the questions, suggestions and complaints need to be processed as promised. The results of this study suggested the Kemiriamba Village website to immediately make improvements and development in order to become a qualified website towards good governance.