Heuristic evaluation and analytical network process for analyzing the role of websites in higher education

Abstract

Abstract It is currently thought that university websites play important roles in maintaining communication with stakeholders. The evidence shows that the usability aspect of the website positively correlates with governance support. This paper presents a new approach to identify, assess and evaluate usability aspect base on ten Heuristic Evaluation principles by implementing the ANP method. This method works by determining the weight of the best site criteria according to Webometric version ranking. The initial questionnaire was tested for validity and reliability using total item correlation analysis, the r-value was obtained in the range 0.706-0.919 (valid) and the reliability value in the range 0.861-0.939 (reliable). It was also found that by implementing expert judgment tests, some questionnaires are required more editorial adjustment. Interestingly, the layout of the websites hit the usability criteria. Another ten HE aspects run well while some light improvements were required for error prevention, recognition rather than recall, help users recognize, diagnose, and recover from errors aspects. The most remarkable result to emerge from the data was that visibility of system status, match between system and the real world, and consistency standards shown good result.