Author:
Tishchenko A A,Tishchenko P A,Shestakov T A
Abstract
Abstract
A model for building a chatbot to automate technical support work was developed, the model was optimized and the developed chatbot was tested. This development will help to reduce the load on the existing technical support system and to solve users’ routine tasks without human intervention.
Cited by
1 articles.
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1. AI and Deep Learning-driven Chatbots: A Comprehensive Analysis and Application Trends;2022 6th International Conference on Intelligent Computing and Control Systems (ICICCS);2022-05-25