Satisfaction with Maintenance of the Public Sector Employee Housing Schemes in Lagos State, Nigeria

Abstract

Abstract The Public sector employee housing is a kind of housing arrangement, which accentuates the role of the employer (government as well as its agencies) in assisting to deliver housing, mainly for the public sector workers. However, not much is known of the occupants’ satisfaction with the maintenance features of housing provided through this scheme in a large metropolitan area such as Lagos State. This study investigated the Maintenance Satisfaction features in nine public-sector employee housing estates in Lagos state, Nigeria. A cross-sectional survey research design involving quantitative research approach was adopted. The survey was carried out between September, 2020 and March, 2021. Using stratified sampling technique, the estates were grouped into the local government area. Cluster sampling was used to select the local government area. Also, purposive sampling technique was used to select 688 housing units in the nine purposively selected housing estates. 500 copies of the administered questionnaire were correctly filled and returned by the participants and the information were subjected to descriptive statistics. Statistical package for Social Science(SPSS) was used to analyze the data. The results pointed out that the respondents were most satisfied with the promptness of response to security issues in the estate, frequency of collection and disposal of refuse, frequency of maintenance of power supply facilities and least satisfied with the frequency of maintenance of roads within the estate, frequency of maintenance of drainage facilities and frequency of fumigation of the estate environment. Therefore, to improve maintenance satisfaction of inhabitants in public sector employee housing schemes, the key stakeholders such as the architects, builders and so on should give priority attention to the key features that ensure residents’ satisfaction.