SmartKADASTER Interactive Portal (SKiP), is it fit for purpose?

Abstract

Abstract The Department of Survey and Mapping Malaysia (JUPEM) developed SmartKADASTER Interactive Portal or SKiP in order to provide a multipurpose cadastral survey information-based platform for accurate spatial analysis. Whether SKiP is viable for its purpose is still undetermined. Therefore, this paper highlights the methodology of assessing the usability of SKiP. A usability test was conducted by using the System Usability Scale or SUS. Fifty-nine participants from various public and private agencies, participated in the assessment and were categorised as Existing, New and Potential users, as well as Familiar and Not Familiar with the spatial analysis concept. The overall SUS score for SKiP is 69.8, which concludes that the usability of SKiP is fit for its purpose and can be perceived as marginal high for acceptance under the Acceptability Range. The SUS score was subsequently extracted to determine additional information on the Learnability and Usability components that resulted as 57.8 and 72.8, respectively. The SUS score implies that SKiP is an excellent platform for Usability and perceived good for Learnability, within the Adjective Ratings. Further analysis of the SUS scores suggests that regardless of which category the users were grouped, those who are familiar with the spatial analysis concept are likely to score higher. The correlation efficient supports the SUS score result as the Learnability components of SKiP requires further improvement. It was also found that the usability test participants are distinct as Passively Satisfied users. In line with the overall SUS and Nett Promoter Score (NPS) scores, additional mitigation and interventions are needed to convert SKiP Passively Satisfied users to Promoters and reduced Detractors. Recommendations from the study are highlighted in this paper to value-add SKiP in the next phase while the prominence on ease of doing the spatial analysis is emphasised.