The consciousness of excellent quality service to improve effectiveness of TQM and kaizen-PDCA quality management

Author:

Suriadi ,Abadi I,Jasiyah R,Hardin ,Dahniar N,Jusni ,Alputila M J

Publisher

IOP Publishing

Subject

General Engineering

Reference5 articles.

1. “No more tears!” A local TQM formula for health promotion;Arasli;Int. J. Health Care Qual. Assur.,2004

2. The effects of technology and TQM on the performance of logistics companies;Brah;Int. J. Phys. Distrib. Logist. Manag.,2006

3. Service Quality and Its Impact on Patient Satisfaction: An Investigation in Vietnamese Public Hospitals;Cong;J. Emerg. Econ. Islam. Res.,2014

4. Operating internationally—The impact on operational performance improvement;Demeter;Int. J. Prod. Econ.,2014

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