Addressing the occupancy problem of Soekarno-Hatta Airport rail link during its first five years of operation

Abstract

Abstract Airport rail links have long been acknowledged as a crucial component of the modern transportation system. Their attractiveness among air travellers stems from their convenience, speed, and environmental benefits. Despite their advantages, these services often face several occupancy problems that hinder their effectiveness and efficiency. Soekarno-Hatta airport rail link’s operation in 2018-2022 has been marked by low occupancy. This study aims to assess the realisations of several critical attributes of a successful airport rail link service according to TRB studies in the context of the Soekarno-Hatta airport rail link. In this context, it was shown that only four of the seven key attributes have met the minimal level to attain such goals. Despite numerous strategies undertaken during the period, which coincides with the COVID-19 pandemic, most fall under the operating or service adjustments category. The minimal realisations of the seven key attributes confirm the low occupancy levels, yet efforts to increase the ridership were limited during the pandemic. These findings provide avenues for a more successful transfer of operations from PT Railink to PT Kereta Commuter Indonesia with the clear intention of boosting the rail link’s ridership. Alongside several expansion plans by the Directorate General of Railways, the findings shall help public policymakers promote a modal shift and pave the way towards a broader integration with other modes of public transportation in the Jabodetabek region.