Determinants of Community Behaviour Towards ICT-Oriented Applications - Volunteer Smartphone Patrol (VSP) PDRM

Abstract

Abstract This study focuses on the determinants of community behaviour towards ICT-oriented applications - Volunteer Smartphone Patrol (VSP) PDRM as a medium to submit complaints. The VSP application has spanned four years since its launch in May 2016, but the community participation as a consumer is still low and far from the target set by the government. Registered members were also found to have less use of this application in making complaints and reports to the Royal Malaysian Police (PDRM), especially in dealing with criminal issues that occur within the community. Therefore, this study was conducted to find out if there is a relationship between factors that influence the intention of the community to use the PDRM VSP application. This study uses the Unified Theory of Acceptance and Use of Technology (UTAUT) by [1] as the basis for the formation of variables and research framework. The data were obtained from questionnaires distributed to 155 respondents living in the state of Kedah. The findings show that there was a significant relationship between factors that influence the intention to use VSP. The results of this study also found that the expectations of the effort and the conditions of the facility had a great influence on the intention to use VSP applications. Therefore, the study emphasizes that with the availability of better VSP applications, the effectiveness of PDRM service delivery to the community in the state of Kedah can be improved.