Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction-Reference-Cited by-同舟云学术

Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction

Published:2011-04-19 Issue:3 Volume:18 Page:239-250
ISSN:0969-6474
Container-title:The Learning Organization
language:en
Short-container-title:The Learning Organization

Author:

Bontis Nick,Richards David,Serenko Alexander

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,Education

Reference49 articles.

1. Anantatmula, V.S. (2007), “Linking KM effectiveness attributes to organizational performance”,VINE: The Journal of Information and Knowledge Management Systems, Vol. 37, pp. 133‐49.

2. MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.

3. Intellectual capital ROI: a causal map of human capital antecedents and consequents

4. The moderating role of human capital management practices on employee capabilities

5. Managing An Organizational Learning System By Aligning Stocks and Flows

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