Abrupt new realities amid the disaster landscape as one crisis gives way to crises

Abstract

Purpose This paper aims to highlight the roles of sudden change and social disruption in the disaster landscape that shapes the environment of tourism destinations when hazards intersect with human systems. Design/methodology/approach This paper draws on the social science literature on disasters and crises. To this end, this paper provides an overview of the role abrupt changes have in transforming the tourism and hospitality industries. Findings This paper serves as a call to seek bold solutions that bring about industry best practices while fostering local community stakeholders in a more integrated way to build a more resilient future. Originality/value The disaster landscape provides opportunities to advance new structures, norms, cultural beliefs and collaborations that can foster resilience. This paper highlights the need to integrate resilience in the form of disaster management, recovery and organizational continuity strategies in the post-COVID-19 hospitality and tourism industries.