Accessibility as an integral factor in e-government web site evaluation

Abstract

Purpose – The purpose of this paper is to examine the extent to which accessibility is taken into account in the assessment and ranking of e-government web sites through the lens of a specific study related to Dubai e-government. Design/methodology/approach – The paper considers a case study related to Dubai e-government and it evaluates the accessibility of each of the 21 Dubai e-government web sites, based on the Web Content Accessibility Guidelines (WCAG) 2.0 and using an automated accessibility testing tool. A bivariate correlation analysis is performed to assess the correlation between web site ranking and accessibility score. Findings – The research reveals that contrary to common intuition and some earlier studies, there is a weak correlation between e-government web site ranking score and web site accessibility. Research limitations/implications – The paper uses an accessibility metric that is a proxy indicator of web accessibility and is not a real assessment of accessibility as experienced by a person with disability. Practical implications – When re-examined through the lens of Rawls's moral theory, this research suggests that accessibility should be given a higher priority in the general evaluation and ranking of e-government web sites. Social implications – The paper promotes universal accessibility to e-government information and services. Originality/value – The paper uses ethical arguments to highlight the need to comprehensively consider accessibility as a major criterion in the assessment and ranking of e-government web sites.