Hotel Customer Retention: A Study of Customers’ Perspectives in an Emerging Market

Author:

Adzoyi Paulina N.,Blomme Robert J.,Honyenuga Ben Q.

Publisher

Emerald Publishing Limited

Reference82 articles.

1. Customer retention among hotels in an emerging market: An employee-based perspective;Advances in Hospitality and Leisure,2018

2. Tourism earnings and economic growth in Ghana;British Journal of Economics, Finance and Management Sciences,2013

3. Customer retention: A potentially potent marketing management strategy;Journal of Strategic Marketing,2001

4. Can perceptions of service quality predict behavioral intentions? An exploratory study in the hotel sector in Greece;Managing Service Quality: An International Journal,2002

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