A knowledge‐based service automation system for service logistics

Author:

Cheung C.F.,Chan Y.L.,Kwok S.K.,Lee W.B.,Wang W.M.

Publisher

Emerald

Subject

Industrial and Manufacturing Engineering,Strategy and Management,Computer Science Applications,Control and Systems Engineering,Software

Reference14 articles.

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3. Cheung, C.F., Lee, W.B., Lo, V. and Wang, W.M. (2002), “Dynamic forecasting using a modified least mean square algorithm”, Proceedings of the 10th International Manufacturing Conference (IMCC2002), October 11‐13, Xiamen, China, 1‐238.

4. A multi-perspective knowledge-based system for customer service management

5. Knowledge-based inventory management in production logistics: A multi-agent approach

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