Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University-Reference-Cited by-同舟云学术

Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian University

Published:2003-12-01 Issue:3 Volume:4 Page:113-121
ISSN:1467-8047
Container-title:Performance Measurement and Metrics
language:en
Short-container-title:

Author:

Crawford John

Abstract

Glasgow Caledonian University Library has a culture of evaluation dating back to the mid‐1990s. The article examines the qualitative research methodologies which have been used, the issues that have arisen and details the management response. Thus it demonstrates how performance measurement is an essential part of the quality management and the continuous improvement of the university library and is an essential tool in planning the future service.

Publisher

Emerald

Subject

Library and Information Sciences

Reference24 articles.

1. Boylan, H. (2001), “Broadening access through higher education research in the United States: a legacy of the 1960s”, paper presented at Researching Wider Access: International Conference Perspectives, Glasgow Caledonian University, forthcoming.

2. Cook, C. and Heath, F.M. (2001), “Users’ perceptions of library service quality”, Library Trends, Vol. 49 No. 4, Spring, pp. 548‐84.

3. Crawford, J.C. (1994), “Report on the general satisfaction survey conducted at Glasgow Caledonian University Library, January 1994”, COPOL Newsletter, No. 3, Autumn, pp. 44‐51.

4. Crawford, J.C. (1997), “Report on the general satisfaction survey conducted at Glasgow Caledonian University Library, February/March 1997 and a linked focus group investigation”, COPOL Newsletter, No. 11, Summer/Autumn, pp. 11‐16.

5. Crawford, J.C. (1999), “A qualitative study of the use of networked software and electronic information services at Glasgow Caledonian University Library”, Education for Information, Vol. 17 No. 2, pp. 101‐11.

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