Libraries and networked information services: issues and consideration in measurement

Abstract

The Internet is an integral part of library service that can take many forms – an extension of library collections and resources through licensed and/or digitized content, a gateway service through public access workstations, or as a means through which customers can interact with the library through such services as digital reference. Along with these evolving forms of electronic library services, there is a need to examine our ability to engage in a multi‐faceted assessment of network‐based information services and resources that includes input/output evaluation approaches as well as those grounded in service quality, outcomes, and other frameworks as determined by the data needs of the library. Information professionals, and those relying on information professionals, face a number of challenges in the networked information resources and services environment. Meeting these challenges requires a variety of issues and strategies for libraries to consider, particularly when engaging in evaluation activities.