1. Ambrožic, M., Jakac‐Bizjak, V. and Pecko Mlekuš, H. (2003), “Performance evaluation in European national libraries: state‐of‐the‐art”, paper presented at World Library and Information Congress, 69th IFLA General Conference and Council, Berlin, available at: www.ifla.org/IV/ifla69/papers/024e‐Ambrozic_Jakac‐Bizjak_Mlekus.pdf.
2. British Library (n.d.), “Strategy, policy and programmes”, available at: www.bl.uk/aboutus/stratpolprog/.
3. Cullen, R. (2003), “Benchmarking: overview and context”, paper presented at World Library and Information Congress, 69th IFLA General Conference and Council, Berlin, available at: www.ifla.org/IV/ifla69/papers/015e‐Cullen.pdf.
4. ISO (2008), ISO FDIS 11620, “Information and documentation – Library performance indicators”, ISO.
5. ISO (2006), ISO 2789, “Information and documentation – International library statistics”, ISO.