Quality Management Effectiveness — An Analytical Approach

Author:

Duncalf A.J.,Dale B.G.

Abstract

In every manufacturing company, irrespective of size, product and other variables, management are constantly involved in quality‐related decisions which have a direct effect on product quality. An analytical method is described for assessing an organisation's approach to quality management. On application, managers are provided with information on the reality of their quality assurance activities. An overview of some of the issues involved in decision making is provided, followed by an outline of the research methodology, and, finally, the “method” is presented with some results arising from its application.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Decision Sciences

Reference12 articles.

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Customer feedback mechanisms and organisational learning in service operations;International Journal of Operations & Production Management;2010-02-23

2. TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH;Production and Operations Management;2009-01-05

3. Systems modelling of cost and quality: An application of extended physical system theory and simulation;Systems Research;2007-01-16

4. An integrated framework for post‐ISO 9000 quality development;International Journal of Quality & Reliability Management;2000-04

5. Modelling of quality in physical system theory: an extended framework;International Journal of Systems Science;1990-12

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