An assessment of human resource capabilities in supporting digital records preservation: a case of RAMD and RITA, Tanzania

Abstract

Purpose Human resource capability is an important factor in determining institutional capacities in digital records preservation. This study aims to assess human resource capabilities in supporting digital records preservation in Tanzania, with special reference to the Records and Archives Management Department (RAMD) and Registration, Insolvency and Trusteeship Agency (RITA). Design/methodology/approach This study employed a descriptive case study design with multiple cases to generate insights into the topic under inquiry. Simple random and purposive sampling methods were used to select study respondents. Data were collected using questionnaires, interviews and documentary review. Qualitative data collected were subjected to content analysis, whereas quantitative data were analysed using international business machine-corporation-statistical packages and service solution. Findings RAMD and RITA have minimal human resource capabilities, as they contend with a shortage of qualified staff and technical personnel for digital records preservation. The shortage of funds, lack of management commitment to preserving digital records, lack of staff awareness on digital records preservation and inadequate participation of records practitioners in digital records preservation emerged as pressing challenges the two agencies contended with. Practical implications This study’s recommendations include finding alternative sources of funding, employing digital records specialists and provision of training on digital records preservation. Furthermore, this study proposes a framework that institutions can use in assessing human resource capabilities for digital records preservation. Originality/value This study contributes new knowledge and insights on the role of human resource capabilities in supporting digital records preservation in a resource-poor country.