In a world of Amazon, is it time to rethink ILL?

Abstract

Purpose – This paper aims to evaluate the use of alternative methods compared to traditional interlibrary loan (ILL) processes. Design/methodology/approach – ILL departments around the world were surveyed about their policies and procedures for obtaining materials for their users. Findings – The survey results indicated that alternative methods are predominantly a fringe activity, while most materials are still obtained through traditional ILL processes. There continues to be a great deal of room for exploration of purchasing, renting and the use of free resources to fill ILL requests. Originality/value – This article shows that there continues to be a great deal of room for exploration of purchasing, renting and the use of free resources to fill ILL requests.