The whys and hows of academic library space assessment: a case study

Author:

Trembach Stan,Blodgett Jayne,Epperson Annie,Floersch Natasha

Abstract

Purpose The purpose of this paper is to advocate for change in academic library space assessment and use philosophy in favor of a more user-centered approach emphasizing space designed for and by users themselves. This goal is achieved by analyzing the implementation of a recent space assessment project at the University of Northern Colorado Libraries to investigate specific patterns of library space utilization. Design/methodology/approach This paper presents a case study for which data were collected through a multi-method approach, including flip chart and whiteboard questions, brief semi-structured “tabling” interviews, and more in-depth “roving” interviews. Findings The current library literature on space assessment does not encompass broader, more holistic approaches to how library space is used by students, faculty, staff and community users. The findings from this study highlight the diversity of ways patrons may use an academic library, many of which are related to academic work. However, visitors also come to the library for other purposes, such as socializing or attending an event. It is imperative that the space be adequately equipped to meet varied visitor needs and to create a welcoming environment for all patrons. Originality/value The paper has several implications for planning and managing the operations of medium-sized academic libraries. It contributes to the larger conversation in higher education about the importance of user research for enhancing visitor experience through data-informed decision-making. Furthermore, the project it details is not an isolated assessment effort but part of the library’s ongoing space assessment work.

Publisher

Emerald

Subject

Library and Information Sciences

Reference27 articles.

1. Library learning spaces: investigating libraries and investing in student feedback,2015

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4. A framework for planning academic library spaces;Library Management,2016

5. Envisioning the academic library: a reflection on roles, relevancy and relationships;New Review of Academic Librarianship,2015

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