The mediating role of social support in the evaluation of training effectiveness

Author:

Alvelos Rita,Ferreira Aristides I,Bates Reid

Abstract

Purpose – The purpose of this study is to contribute to the understanding of factors that affect training effectiveness. According to the literature, social support, perceived content validity, transfer design, the motivation to improve work through learning and positive transfer, contribute to the effectiveness of training. Design/methodology/approach – The sample used consisted of 202 employees with ages between 18 and 60 years, working for an insurance company where they had training for a period of three months. Findings – The results show a relationship between perceived content validity and transfer design, as well as with the motivation to improve work through learning. A mediating role of social support was also evident in this relationship. Finally, the authors highlight the findings of the relationship between motivation to improve work through learning and positive transfer. Originality/value – These findings contribute to the literature by demonstrating how the role of social support can increase training effectiveness in organizations.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management

Reference76 articles.

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3. Baron, R.M. and Kenny, D.A. (1986), “The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology , Vol. 51 No. 6, pp. 1173-1182.

4. Bates, R.A. , Holton, E.F.III and and Seyler, D.L. (1998), “Factors affecting transfer of training in an industrial setting”, in Dilworth, R.L. and Willis, V.J. (Eds), The Cutting Edge in HRD-1997 , International Society for Performance Improvement and the Academy of Human Resource Development, Baton Rouge, LA, pp. 5-13.

5. Bates, R.A. , Holton, E.F.III , Seyler, D.L. and Carvalho, M.A. (2000), “The role of interpersonal factors in the application of computer-based training in an industrial setting”, Human Resource Development International , Vol. 3 No. 1, pp. 19-42.

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