Improving quality management: ISO 9001 benefits for agrifood firms

Abstract

Purpose ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana. Design/methodology/approach A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms. Findings ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased customer satisfaction, market share and inventory turnover, and reduced lead times, rework, waste, and customer complaints. Research limitations/implications The number of cases examined in this study is limited. Interview data are based on managers’ perceived experiences; it was not possible to verify this information independently. Originality/value The paper examines management benefits of adopting an international quality management standard in developing country agrifood firms.